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Shipping Policy
We offer reliable ground shipping throughout North America, usually at no cost to the customer. In stock products purchased before 2:30 PM PT Monday - Friday are usually shipped in 24-48 business hours with the exception of Federal Holidays or specific lead times indicated on the product page. For in stock products purchased after 2:30 PM PT, these will also be shipped within 24-48 business hours, beginning the following business day, and with the same exceptions mentioned below.
Customer Service
Our goal is to provide you with the best customer service possible. At the same time, we reserve the right to refuse or cancel and / or report any transaction that even remotely appears to be of a fraudulent nature. Bottom line: we're all here to do business in the most professional and comfortable way possible for all parties involved. If you have any other intent, please do not try it with us. We have a very effective system in place for our protection and the protection of our customers and we will report you if fraud is suspected.
Payment Methods
Standard payments methods such as VISA, MC, Discover, or American Express are, at this time, accepted without additional fees. In the case of any returns, any credit card fees incurred are not refundable. Refunds for PayPal purchases are usually refunded by PayPal.
Lead Times
Products with specific lead times stated on the product pages, these lead times are kept as accurate and up to date as possible. However, there may be times when the lead time is extended by the manufacturer. We will do our best to keep you updated on any lead time changes, but you agree that such extended lead time changes are possible when making a purchase of these items.
Damaged Item Policy
We do everything we can to ship our products as safely and securely as possible to try to get them to our customers without damage. This is very important to us. This is why our packaged shipments have been inspected and approved by UPS. Cosmetic damage does not happen often, but does happen from time to time, and is the reason why every item ordered from this site is shipped with UPS Flex Parcel Insurance. Flex Parcel Insurance provides loss, theft and damage protection. If an item shows up damaged a claim has to be filed within 72 hours of its delivery. If the box shows up damaged please check the products and report any damage as soon as you can by providing an email and photos to support@airpurifiersandcleaners.com. The customer must also provide UPS access to the package and allow them to retrieve the package for inspection.
Air Purifiers and Cleaners.com and Murphy Enterprises of AL Inc. do not provide refunds, exchanges or returns for damaged products including but not limited to dents, scratches, scrapes and smudges without a UPS or other carrier claim. Air Purifiers and Cleaners.com products ordered from this site are brand new when they are picked up by the carriers. If the units or installation products ordered from this site are broken, lost, stolen or damaged during shipping or after delivery the shipper (UPS) or customer are responsible. If a unit or installation product suffers cosmetic damage while being shipped and the customer would like a refund or a new product a claim has to be filed and won before a new product can be sent or the item refunded, unless the damage would prevent the unit from being mounted or installed properly, in which case a new unit would be shipped right way.
Shipping Exceptions and Delays
Though all carriers have shipping delays or delivery exceptions from time to time, we are not responsible for these delays or exceptions as they are out of our control. If you did pay for shipping on one of our products and there is an unexpected carrier or other delay out of our control, we cannot refund shipping costs. We will, however, do everything we can to work with the carrier to get the product delivered as soon as possible.
Returns and Cancelling Orders
Our return policy is very simple, as well: as a drop ship distributor, we operate under the specific return policies dictated by each manufacturer, with no exceptions. If you have a problem with an item you have ordered, give us a call immediately. Or, fill out the contact form below and tell us what the problem is. Many times, we can resolve the problem right over the phone. If you would like for us to call you back, please indicate that in your message below and include the best number / time of day to call. We will help process your return, again within the guidelines set out by each manufacturer.
Most of our manufacturer partners will not accept returns simply because of shipping delays or other circumstances beyond their control, or because the item isn't wanted now, buyer's remorse, etc. The only manufacturers that will usually accept returns other than defectives are Airdog, Austin Air and Blueair, who typically offer a 30 day money back guarantee, subject to their rules and conditions and only if the 30 day guarantee was in effect at time of purchase.
For cancellation of residential or consumer orders before they have shipped, this can almost always be done without fees if you let us know to cancel within 48 hours from the date / time of order. If the manufacturer charges a fee, you will be responsible for the fee. For commercial, industrial or business orders, many of these items are custom built. Due to the production devoted to these units, special parts and special labor required to produce such units, a cancellation fee may apply to any orders canceled after 3 business days from date of order.
Specific Manufacturer Return Rules:
AER Control Systems: all items non-returnable, all sales final. If the item is defective, AER or Air Purfiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of AER and Air Purfiers and Cleaners.com
Aeris: all units non-returnable, all sales final. If the item is defective, Aeris or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping, and replace or repair the product at the discretion of Air Purifiers and Cleaners.com
AHP: all items non-returnable, all sales final. If the item is defective, AHP or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of AHP and Air Purifiers and Cleaners.com
Aller Air: If you return a unit within 15 days from date of purchase, package unopened, you will receive a refund, minus a restocking fee of 25%. After 15 days, or if the package has been opened, there are no returns except as authorized by the manufacturer. Defective or Damaged: The Aller Air warranty applies to units or parts, which are proven to be defective by reason only of faulty workmanship or materials. In this instance, AllerAir Industries Inc. will, at their discretion, repair or replace the part or product free of charge in accordance with the aforementioned guidelines. Shipping costs to the factory are the responsibility of the end-user, but the unit will be shipped back to the end-user at the company's expense.(provided that you have registered your warranty), and all all at the discretion of AllerAir and Air Purifiers and Cleaners.com
Airdog: 30 day return policy; customer pays return shipping if within 30 days of purchase date and the return is simply for not satisfied, buyers remorse, etc. If defective, Airdog or Air Purifiers and Cleaners.com will send a label to return the item, and all at the discretion of Airdog and Air Purifiers and Cleaners.com
Airflow Systems / Air Purification Inc: all items non-returnable, all sales final. If the item is defective, Airflow Systems, Air Purification Inc or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and replace or repair the unit at the discretion of Airflow Systems / Air Purification Inc and Air Purifiers and Cleaners.com
Airocide / KES Science: all items non-returnable, all sales final. If the item is defective, Airocide / KES Science or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and replace or repair the unit at the discretion of Airocide / KES Science and Air Purifiers and Cleaners.com
Airfree: all items non-returnable, all sales final. If the item is defective, Airfree or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and replace orrepair the unit at the discretion of Airfree and Air Purifiers and Cleaners.com
Airpura: all items non-returnable, all sales final. If the item is defective, Airpura or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Airpura and Air Purifiers and Cleaners.com
Amaircare: all items non-returnable, all sales final. If the item is defective, Amaircare or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Amaircare and Air Purifiers and Cleaners.com
APC UV Light Systems: all items non-returnable, all sales final. If the item is defective, Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Air Purifiers and Cleaners.com
APCO / Fresh Aire UV Light Systems: all items non-returnable, all sales final. If the item is defective, APCO / Fresh Aire UV or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of APCO / Fresh Aire UV and Air Purifiers and Cleaners.com
Atlantic UV Corporation: all items non-returnable, all sales final. If the item is defective, Amaircare or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Amaircare and Air Purifiers and Cleaners.com
Austin Air: 30 day return policy; customer pays return shipping if within 30 days of purchase date and the return is simply for not satisfied, buyers remorse, etc. If defective, Austin Air or Air Purifiers and Cleaners.com will send a label to return the item, with free shipping back to customer and replace or repair the unit at the discretion of Austin Air and Air Purifiers and Cleaners.com
Bed Bug 911: all items non-returnable, all sales final. If the item is defective, Bed Bug 911 or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Bed Bug 911 and Air Purifiers and Cleaners.com
BOFA Americas: all items non-returnable, all sales final. If the item is defective, BOFA Americas or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of BOFA Americas and Air Purifiers and Cleaners.com
Blueair: Defective or damaged: if a Blueair item arrives defective or damaged, let us know within 30 days from date of purchase and we will replace the item and send a call tag or label to return the item, with free shipping back to you, as well. After 60 days, if defective / not working correctly, Blueair will, at their option, replace the unit with a refurbished same model unit or repair the unit you are sending back. Blueair offers a 30 Day Money Back Guarantee on these conditions: any unopened units can be returned within 30 days for a full refund of the purchase price, units only, does not include filters. If package has been opened, there will be a 25% restocking fee. Repairs will be made in concordance with the warranty agreement, provided you have registered your warranty, which automatically extends your warranty from 1 to 5 years. Filters are non-returnable if received in good condition and correct filter for the unit, all at the discretion of Blueair and Air Purifiers and Cleaners.com
BSE / Purex: all items non-returnable, all sales final. If the item is defective, BSE / Purex or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of BSE / Purex and Air Purifiers and Cleaners.com
Building Health Check / Air Test Kits, etc: All test kits are non-returnable due to potential contamination. Any incomplete or damaged kits will be replaced / re-sent, at the discretion of Building Health Check and Air Purifiers and Cleaners.com.
Carel: all items non-returnable, all sales final. If the item is defective, Carel or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of AHP and Air Purifiers and Cleaners.com
Danby: all items non-returnable, all sales final. If the item is defective, Danby or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Danby and Air Purifiers and Cleaners.com
Diversitech: all items non-returnable, all sales final. If the item isdefective, Diversitech or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Diversitech and Air Purifiers and Cleaners.com
Dylos: all items non-returnable, all sales final. If the item is defective, Dylos or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Dylos and Air Purifiers and Cleaners.com
EBAC: all items non-returnable, all sales final. If the item is defective, EBAC or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of EBAC and Air Purifiers and Cleaners.com
E-Instruments: all items non-returnable, all sales final. If the item is defective, E-Instruments or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of E-Instruments and Air Purifiers and Cleaners.com
Electrocorp: all items non-returnable, all sales final. If the item is defective, Electrocorp or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Electrocorp and Air Purifiers and Cleaners.com
Enviroklenz: all items non-returnable, all sales final. If the item is defective, Enviroklenz or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Enviroklenz and Air Purifiers and Cleaners.com
Field Controls / Sun Pure: all items non-returnable, all sales final. If the item is defective, Field Controls / Sun Pure or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Field Controls / Sun Pure and Air Purifiers and Cleaners.com
Ion Science: all items non-returnable, all sales final. If the item is defective, Dylos or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Dylos and Air Purifiers and Cleaners.com
Kwikool: all items non-returnable, all sales final. If the item is defective, Kwikool or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Kwikool and Air Purifiers and Cleaners.com
Luma Comfort / Newair: all items returnable within 30 days of purchase date, provided the item is in new, sellable condition, not damaged; if buyer's remorse, product not desired, customer pays return shipping by shipper of their choice. When the item is received and inspected by Luma Comfort / Newair and approved for refund, Air Purifiers and Cleaners.com will refund as soon as possible. If the item is defective, Luma Comfort / Newair or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Luma Comfort / Newair and Air Purifiers and Cleaners.com
Ozone Solutions: all items non-returnable, all sales final. If the item is defective, Ozone Solutions or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Ozone Solutions and Air Purifiers and Cleaners.com
Portacool: all items non-returnable, all sales final. If the item is defective, Portacool or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Portacool and Air Purifiers and Cleaners.com
RAE Systems: all items non-returnable, all sales final. If the item is defective, RAE Systems or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of RAE Systems and Air Purifiers and Cleaners.com
Rocky Mountain Air Purifiers: Rocky Mountain Air Purifiers will, at their discretion, either repair or replace any defective unit, but they do not accept and therefore we cannot accept returns. Shipping to the manufacturer is the customer's responsibility; the manufacturer will pay the shipping for the repaired or replaced unit back to the customer.
SafeAir: all items non-returnable, all sales final. If the item is defective, SafeAir or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of SafeAir and Air Purifiers and Cleaners.com
SmartFog: all items non-returnable, all sales final. If the item is defective, SmartFog or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of SmartFog and Air Purifiers and Cleaners.com
Stadler Form / Brune: all items non-returnable, all sales final. If the item is defective, Stadler Form / Brune or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return and back to customer shipping and replace or repair the unit at the discretion of Stadler Form / Brune and Air Purifiers and Cleaners.com
Tiger: all items non-returnable, all sales final. If the item is defective, Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping, and replace or repair the product at the discretion of Air Purifiers and Cleaners.com
Tri-Chem: all items non-returnable, all sales final. If the item is defective, Tri-Chem or Air Purifiers and Cleaners.comwill provide a shipping label or otherwise pay for return and back to customer shipping and replace or repair the product, at the discretion of Tri-Chem and Air Purifiers and Cleaners.com
Vapor Eze: all units non-returnable, all sales final. If the item is defective, Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer, and replace or repair the product at the discretion of Air Purifiers and Cleaners.com
Winix: all items non-returnable, all sales final. If the item is defective, Winix or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Winix and Air Purifiers and Cleaners.com
Bulk Orders: All sales are final for bulk industrial, commercial or residential products, no returns. Any order of 5 items or more constitutes a bulk purchase.
Exchanges: Exchanges are usually available as needed from all manufacturers. Any and all shipping charges, duties, customs or other charges will be the responsibility of the customer for any exchanges not due to defective products. Call us if you would like to discuss exchanging something at 1-800-701-2513.
Any questions, please call us at 1-800-701-2513 or email us at: support@airpurifiersandcleaners.com
Note: All prices in US Dollars
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