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DISCLAIMER: AirPurifiersandCleaners.com is not liable for damages caused by improper installation of or improper use of any air quality improvement or disinfection or related products sold by us. We require the buyer have a licensed and properly trained plumber or service tech install any installable unit we sell. Further, you, the consumer, are responsible to order the proper model and type of device that complies with your local, state and federal laws or compliance requirements. You, the consumer, are also responsible for obtaining and agree to obtain any permits necessary to your local, state and federal laws or compliance requirements. If the item you're purchasing requires installation, we urge you the buyer to consult your local licensed and authorized installer. We cannot be responsible for any advice given by any sales person. Once installed, any air quality improvement, filtration systems, disinfection systems or related products cannot be returned. Murphy Enterprises of AL Inc / Air Purifiers and Cleaners.com will not be liable for improper installation, improper operation service or maintenance, possibly resulting in fire, electrical shock, explosion, property damage, or personal injury or death from air quality improvement or disinfection systems sold by AirPurifiersandCleaners.com. Any problems or liability related to a manufacturing issue must be handled with that product's manufacturer.
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
We offer reliable ground shipping throughout North America, usually at no cost to the customer. In stock products purchased before 2:30 PM PT Monday - Friday are usually shipped in 24-48 business hours with the exception of Federal Holidays or specific lead times indicated on the product page. For in stock products purchased after 2:30 PM PT, these will also be shipped within 24-48 business hours, beginning the following business day, and with the same exceptions mentioned above.
If you know what you want and need, and are just looking for the best deal, please order after reading the below policies. If you do not know for sure whether or not you want or need the air purifier, humidifier, filter, etc, whether or not it will fit, can be installed properly, or anything else that may cause you to want to return or exchange the unit you are about to buy, it is a good idea to wait to make sure of what you need before ordering and feel free to call our specialists at 800-701-2513 to help clear up any questions before purchasing. If you order one of our products from this website and want to return them, and it's not defective, of course can, however you will have to pay for the cost of shipping, and a 10-25% restocking fee, depending on what manufacturer as virtually all of our products are shipped directly from the manufacturer who each have different rules and fees for returns, etc. Restocking fees are usually waived for exchanges. No refunds or exchanges can be provided for damaged or installed items. If you have any questions, again please give us a call, or send us an email, and we will be happy to clear up any confusion before you buy.
Our goal is to provide you with the best customer service possible. At the same time, we reserve the right to refuse or cancel and / or report any transaction that even remotely appears to be of a fraudulent nature. Bottom line: we're all here to do business in the most professional and comfortable way possible for all parties involved. If you have any other intent, please do not try it with us. We have a very effective system in place for our protection and the protection of our customers and we will report you if fraud is suspected.
Standard payments methods such as VISA, MC, Discover, or American Express are, at this time, accepted without additional fees. In the case of any returns, any credit card fees incurred are not refundable. Refunds for PayPal purchases are usually refunded by PayPal.
Products with specific lead times stated on the product pages, these lead times are kept as accurate and up to date as possible. However, there may be times when the lead time is extended by the manufacturer. We will do our best to keep you updated on any lead time changes, but you agree that such extended lead time changes are possible when making a purchase of these items.
Damaged Item Policy
We do everything we can to ship our products as safely and securely as possible to try to get them to our customers without damage. This is very important to us. This is why our packaged shipments have been inspected and approved by UPS. Cosmetic damage does not happen often, but does happen from time to time, and is the reason why every item ordered from this site is shipped with UPS Flex Parcel Insurance. Flex Parcel Insurance provides loss, theft and damage protection. If an item shows up damaged a claim has to be filed within 72 hours of its delivery. If the box shows up damaged please check the products and report any damage as soon as you can by providing an email and photos to firstname.lastname@example.org. The customer must also provide UPS access to the package and allow them to retrieve the package for inspection.
Air Purifiers and Cleaners.com and Murphy Enterprises of AL Inc do not provide refunds, exchanges or returns for damaged products including but not limited to dents, scratches, scrapes and smudges without a UPS claim. Air Purifiers and Cleaners.com products ordered from this site are brand new when they are picked up by UPS. If the units or installation products ordered from this site are broken, lost, stolen or damaged during shipping or after delivery the shipper (UPS) or customer are responsible. If a unit or installation product suffers cosmetic damage while being shipped and the customer would like a refund or a new product a UPS claim has to be filed and won before a new product can be sent or the item refunded, unless the damage would prevent the unit from being mounted or installed properly, in which case a new unit would be shipped right way.
If the unit is going to be used in a showroom, resold, or it is important to the customer that the product does not have any cosmetic damage, we can double box and double pad the package for a $15 material and handling charge. This does not guarantee that the unit will not suffer damage while being shipped. The manufacturers and Air Purifiers and Cleaners.com is not responsible for broken, defective or damaged products. All warranty and exchanges for defective products must be done through contacting us at 1-800-701-2513 and we will assist you with the return, replacement or otherwise appropriate solution to the problem.
Our return policy is very simple, as well: as a drop ship distributor, we operate under the specific return policies dictated by each manufacturer, with no exceptions. If you have a problem with an item you have ordered, give us a call immediately. Or, fill out the contact form below and tell us what the problem is. Many times, we can resolve the problem right over the phone. If you would like for us to call you back, please indicate that in your message below and include the best number / time of day to call. We will help process your return, again within the guidelines set out by each manufacturer.
Most of our manufacturer partners will not accept returns simply because of shipping delays or other circumstances beyond their control, or because the item isn't wanted now, buyer's remorse, etc. The only manufacturers that will usually accept returns other than defectives are Airdog, Austin Air and Blueair, who typically offer a 30 day money back guarantee, subject to their rules and conditions and only if the 30 day guarantee was in effect at time of purchase.
For cancellation of residential or consumer orders before they have shipped, this can almost always be done without fees if you let us know to cancel within 48 hours from the date / time of order. If the manufacturer charges a fee, you will be responsible for the fee. For commercial, industrial or business orders, many of these items are custom built. Due to the production devoted to these units, special parts and special labor required to produce such units, a cancellation fee may apply to any orders canceled after 3 business days from date of order.
Specific Manufacturer Return Rules:
Aller Air: If you return a unit within 15 days from date of purchase, package unopened, you will receive a refund, minus a restocking fee of 25%. After 15 days, or if the package has been opened, there are no returns except as authorized by the manufacturer. Defective or Damaged: The Aller Air warranty applies to units or parts, which are proven to be defective by reason only of faulty workmanship or materials. In this instance, AllerAir Industries Inc. will, at their discretion, repair or replace the part or product free of charge in accordance with the aforementioned guidelines. Shipping costs to the factory are the responsibility of the end-user, but the unit will be shipped back to the end-user at the company's expense.(provided that you have registered your warranty), and all all at the discretion of AllerAir and Air Purifiers and Cleaners.com
Blueair: Defective or damaged: if a Blueair item arrives defective or damaged, let us know within 30 days from date of purchase and we will replace the item and send a call tag or label to return the item, with free shipping back to you, as well. After 60 days, if defective / not working correctly, Blueair will, at their option, replace the unit with a refurbished same model unit or repair the unit you are sending back. Blueair offers a 30 Day Money Back Guarantee on these conditions: any unopened units can be returned within 30 days for a full refund of the purchase price, units only, does not include filters. If package has been opened, there will be a 25% restocking fee. Repairs will be made in concordance with the warranty agreement, provided you have registered your warranty, which automatically extends your warranty from 1 to 5 years. Filters are non-returnable if received in good condition and correct filter for the unit, all at the discretion of Blueair and Air Purifiers and Cleaners.com
Luma Comfort / Newair: all items returnable within 30 days of purchase date, provided the item is in new, sellable condition, not damaged; if buyer's remorse, product not desired, customer pays return shipping by shipper of their choice. When the item is received and inspected by Luma Comfort / Newair and approved for refund, Air Purifiers and Cleaners.com will refund as soon as possible. If the item is defective, Luma Comfort / Newair or Air Purifiers and Cleaners.com will provide a shipping label or otherwise pay for return shipping and back to customer shipping and replace or repair the unit at the discretion of Luma Comfort / Newair and Air Purifiers and Cleaners.com
For each visitor to our website, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of only those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. No email addresses, personal addresses or any other personal information is ever sold, rented or otherwise allowed to be used by any other party. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes, when authorized by the customer. If you do not want to receive email from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive email from our company.
By using, visiting, or in any way interacting with this site, you understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
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