Policies





Shipping

Our shipping policies are very simple---we offer FREE shipping for all products to anywhere in the Continental U.S. via UPS Ground, US Postal Service, or other carrier of our choice, unless otherwise noted.

Free shipping applies to all home / office air purifiers, dehumidifiers, filters, air test kits, etc. Does not apply to commercial or industrial air purifier units, dehumidifiers, filters, etc--unless special arrangements have been authorized. If shipping does apply to your industrial or commercial products order, we will, however, find the lowest, best shipping rates possible. Note: Shipping costs for returns are the responsibility of the customer, unless free or discounted return shipping is provided by the manufacturer, or other arrangements have been authorized by management at Air Purifiers and Cleaners.com

Shipping to international customers will require shipping charges as dictated by the carrier.

Your order will arrive in a timely fashion, with most arriving in 3-7 business days. If you would like expedited delivery, overnight, 2 day, etc--please contact us and we'll provide you with a discounted rate!


Customer Service

Our goal is to provide you with the best customer service possible.  At the same time, we reserve the right to refuse or cancel and / or report any transaction that evcen remotely appears to be of a fraudulent nature.  Bottom line: we're all here to do business in the most professional and comfortable way possible for all parties involved. If you have any other intent, please do not try it with us. We have a very effective system in place for our protection and the protection of our customers.

Payment Methods

Standard payments methods such as VISA, MC, Discover, or American Express are, at this time, accepted without additional fees. If PayPal is chosen, a 4% processing fee (charged by PayPal) will be added to the order.  In the case of any returns, and PayPal fees incurred in the transaction are non-refundable. 

Returns

Our return policy is very simple, as well:  as a distributor, we operate under the specific return policies dictated by each manufacturer, with no exceptions.  If you have a problem with an item you have ordered, give us a call immediately. Or, fill out the contact form below and tell us what the problem is. Many times, we can resolve the problem right over the phone. If you would like for us to call you back, please indicate that in your message below and include the best number / time of day to call. We will help process your return, again within the guidelines set out by each manufacturer.  


Most of our manufacturer partners will not accept returns simply because of shipping delays of other circumstances beyond their or our control, or because the item isn't wanted now. The only manufacturers that will usually accept returns other than defectives are Austin Air and Blueair, who typically offer a 30 day money back guarantee, subject to their rules and conditions and whether the 30 day guarantee was in effect at time of purchase.  

Specific Manufacturer Return Rules:

Aller Air:  If you return a unit within 15 days from date of purchase, package unopened,  you will receive a refund, minus a restocking fee of 25%. After 15 days, or if the package has been opened, there are no returns except as authorized by the manufacturer.

Defective or Damaged: The Aller Air warranty applies to units or parts, which are proven to be defective by reason only of faulty workmanship or materials. In this instance, AllerAir Industries Inc. will, at their discretion, repair or replace the part or product free of charge in accordance with the aforementioned guidelines. Shipping costs to the factory are the responsibility of the end-user, but the unit will be shipped back to the end-user at the company's expense.
(provided that you have registered your warranty).

Blueair:  Defective or damaged: if a Blueair item arrives defective or damaged, let us know within 30 days from date of purchase and we will replace the item and send call tag (free shipping) to return the item, with free shipping back to you, as well. After 60 days, if defective / not working correctly, we will, at our option, replace the unit with a refurbished same model unit or repair the unit you are sending back. Blueair offers a 30 Day Money Back Guarantee on these conditions: any unopened units can be returned within 30 days for a full refund of the purchase price. If package has been opened, there will be a 25% restocking fee.  Repairs will be made in concordance with the warranty agreement, provided you have registered your warranty, which automatically extends your warranty from 1 to 5 years. Enrollment in the Filter Club (providing periodic automatic shipments of filters) increases your warrant to a limited LIFETIME warranty, provided you have registered  your warranty.

Electrocorp, Amaircare and Brune:   All sales are final for industrial and commercial units--no returns.  Defective or Damaged: will issue a call tag to send unit back and unit will be repaired in concordance with the terms of the warranty agreement (provided that you have registered your warranty). Manufacturer will then either repair or replace the item after evaluation and determine whether the customer will pay for return shipping and cost of repairs, or whether the manufacturer is responsible for the issue and repair costs. 


Privacy Statement

For each visitor to our website, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of only those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. No email addresses, personal addresses or any other personal information is ever sold, rented or otherwise allowed to be used by any other party.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes, when authorized by the customer.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.


Terms of Use Statement

By using, visting, or in any way interacting with this site, you understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Any questions, please call us at 1-800-701-2513 or email us below.
Name

Name


Number

Number


Best Time To Call

Best Time To Call


Message

Message


Copyright © AirPurifiersandCleaners.com All Rights Reserved
airpurifiersandcleaners@gmail.com